1.In these Terms and Conditions the:
"Seller" is AHUVA ELANY.
"Buyer" is individual, group or corporation or other entity commissioning the purchase of the goods from the Seller.
The words 'goods' and 'items' shall have the same meaning. 2. AHUVA ELANY subscribes to the right to privacy and undertakes to not provide any information concerning the Buyer, to any other organization. 3. Goods are hand-crafted by the Israeli Artist AHUVA ELANY. 4. because of Goods are hand-crafted, there may be small differences between items as illustrated and items shipped against orders. Colors, dimensions and shapes may vary, however quality will be consistent.
4. Many of the items on our website are one of a kind. The Seller keep the rights to return the money to the Buyer in case the item/s were sold.
5. The Seller will promptly advise items not available at time of ordering and where possible, alternatives will be offered. Alternative items will not be shipped without the Buyer's prior approval in each case. 6. Goods may be returned for refund. Reasons are not required however; the Buyer's comments will be valued. Acceptances of returns are subject to the following: I) Only items supplied directly by the Seller are returnable. II) Returns must be sent not later than the FIFTH day after receipt by the Buyer. III) Durable packing materials must be used for the return shipment to the Seller. IV) The Buyer may return the goods via surface mail or otherwise at the Buyer's discretion. V) The Buyer is advised to insure the goods being returned. VI) The costs of packing return shipment and insurance are for the Buyer's account and are not refundable. Any collect charges for shipment will be deducted from money refunded, or if excessive, the Seller will refuse to pay such charges. VII) When returning goods, the Buyer must at the same time advice the Seller by fax or e-mail of details of the items being returned, and of method of shipment. VIII) Proofs of receipt by the Buyer, and of return shipment to the Seller, must be sent per airmail to the Seller (not packed with goods being returned). 7. If you are waiting for goods from us that you think may be overdue, please check the delivery dates first.
Your order will advise you of the "normal dispatch" period of the goods and the delivery period.
If the sum of these items gives a date that has passed, and you have received an email from Virtual Nations advising you the goods were dispatched, then your order may have been lost.
Once you have established the goods were dispatched and the delivery period is now exceeded then please advise us by email to INFO@AHUVAELANY.COM. We will track the package for you and advise you of its present status. For any concerns or questions please contact us:
Phone: 972-8-9211969
Mobile phone: 972-52-5158844
Sunday to Friday between: 09:00am - 19:00pm Israel time, (UTC/GMT +2 hours). Address: Einav 23 b, Beit-Hashmonai, 99789 ISAREL. EMAIL: info@ahuvaelany.com |
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